FAQ

Frequently asked questions

Classes

How do the live classes work?

Each class is a live Zoom meeting with your trainer, joined from the app or the web app. Mark your attendance when the class opens, then join.

Can I cancel a class?

Yes. Cancel at least 24 hours before it starts and the class goes back into your package. Later cancellations still use the class.

Packages and payments

What packages are there?

Weekly and monthly group packages and a monthly one-to-one package. You buy them on the web app; prices are in US dollars with Jordan sales tax included.

Can I get a refund?

Unused classes can be refunded with their tax, minus a share of the payment fee. See the refund policy.

Apps and devices

Which devices can I use?

The Yalla 3arabi app on iPhone, iPad and Android, and the web app in a recent browser. Up to two devices at a time.

Children

How do children join?

A parent creates their own account, adds the child’s profile with their consent, and pays for the child’s packages.